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wood plastic decking |
fengqingxue
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Posts: 4185
Location: newyork
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Recently, the "red network" look into the Internet upstart fashion, many companies are wondering how to become a network of red when the "red line network under the" floor model has to make life at home tasted the sweetness. Many consumers bought floor living at home have become their fans, the fans, not only for the life of the home floor thumbs up, but also the initiative to introduce friends and relatives to buy daily home floor. Currently, living at home floor more than 30% of sales brought about by the fans. According to statistics, about 50% of customers Changsha by the old customer referrals come; in Hainan, the ratio of up to 60%.
Since 2007, living at home has always insisted on doing the consumer a return visit. In addition to routine customer service content, but also family life and old customers as an important resource for the company, they learn to use the floor in the presence of problems and needs, and to put these issues out of the system and classified as a service system to enhance the cut point.
"Buy - 'thumbs up' - Become a fan - a referral customers," This is a process of family life to create value through products and services to customers, but also on the process of living at home floor emotion upgrade customers. With such a service chain and value chain, living at home floor consumers become sellers, creating new customer-living home floor, new markets, new value.
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